Meet Our Team

At Keener Insurance Solutions, we've built our team with individuals who have the highest standards for client communication and servicing. No matter who you interact with at Keener Insurance Solutions, you'll have the best experience possible.

Get Familiar With The Keener Insurance Solutions Team

Michael bio

Michael Keener, CIC

Owner
Office Number: 262-293-9144 Ext. 101
Cell Phone Number: 414-737-8292
Fax: 262-293-9254

My goal is to educate my clients as much as possible and to make insurance more exciting and more engaging for the consumer.  With over 15 years of experience in this industry and holding the Certified Insurance Counselor designation, I have great confidence in our agencies ability to serve the needs of our clients.  I thoroughly enjoy helping individuals and business's identify ways to lower their cost of insurance while maintaining the highest level's of coverage possible.  KIS

Meet Michael
Austin Bio

Austin Durham

VP of Business Development
Office Number: 262-293-9144
Fax: 262-293-9254

Austin, a graduate of Ripon College, joined Keener Insurance Solutions in January, 2024 after spending over 22 years in Sales leadership roles at Kemper Insurance. At Kemper, Austin was the Wisconsin Sales Executive for 11 years managing nearly 300 agency locations throughout the state, including working with Michael Keener and KIS from day one. Austin is a respected insurance expert in Wisconsin with a focus at KIS related to agency operations, carrier relationships, team-building and management, as well as sales. When he’s not wearing multiple hats at KIS, Austin loves following University of Oregon athletics and playing softball. He is an avid reader of history, travel and geography He has lived in 10 states and visited 49. He and his wife Jackie enjoy watching their three daughters participate in numerous sports and activities and traveling around the country.   

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Claire bio

Claire Rogers

Director of Marketing
Office Number: 262-293-9144
Fax: 262-293-9254

Since the summer of 2022, Claire has been developing and implementing robust social media strategies and marketing initiatives for Keener Insurance Solutions (KIS) to increase brand visibility and drive engagement. Claire is a 2023 graduate from UW-Superior with a bachelor's degree in Communications and Marketing and has been freelancing part-time with KIS for almost 2 years. She has also been working with Green Onion Creative, a digital marketing agency based in Milwaukee, as a Marketing Coordinator for the past 2 years. Through these experiences over the years, she has built a skillset and community to become the well-rounded digital marketer that she is. With a keen eye for detail, a strategic mindset, and the ability to coordinate with team members to deliver marketing objectives that get measurable results, she plays an important role in our agency's success. 

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Joe bio

Joe Pavon

Risk Manager
Office Number: 262-293-9144 Ext. 105
Fax: 262-293-9254

Joe Pavon is a highly motivated educator of all things insurance with a very savvy technical side. He is willing do business the way that YOU want to do business. In his office, at your house, over the phone, text, email, zoom, or dinner and drinks. He wants to see you be successful with your own business, your community and in your personal life. His number one concern is making sure that his clients obtain the absolute best insurance coverage at an extremely competitive price and educating them along the way. He knows that your time is very important, and so is his, so he tries to make the process as simple and seamless as possible. He looks forward to servicing your account for many years to come. Have an Insurance question or need some advice? ASK JOE!!

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Jesus bio

Jesus Sandoval

Risk Manager
Office Number: 262-293-9144
Fax: 262-293-9254

Jesus joined Keener Insurance Solutions in October 2023. He graduated from the University of Wisconsin-Whitewater with a degree in Marketing with an emphasis on Sales. Jesus began his insurance career as a college intern with Acuity Insurance before accepting a full-time position as a Claims Representative. At Acuity, Jesus handled 1st and 3rd party auto, property and general liability claims. Jesus’s claims experience helped him build a foundation of “real life” insurance expertise he provides to his customers on a daily basis. Jesus enjoys spending time with his loved ones and enjoys everything sports.  

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Mike bio

Mike Shimon

Risk Manager
Office Number: 262-293-9144
Fax: 262-293-9254

Add bio

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Keener-Insurance-Solutions-Account-Manager-Nadine

Nadine Hurboda

Account Manager
Office Number: 262-293-9144
Fax: 262-293-9254

Nadine started working at Keener Insurance Solutions in November of 2023 as an Account Manager, primarily focused in personal lines servicing .  She is from the Philippines and previously worked for 4 years as a call center specialist at telecommunications company. She graduated with a bachelor's degree in marketing management. She aims to provide prompt assistance which directly addresses the needs of our customers. 

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Keener-Insurance-Solutions-Account-Manager-Cynthia

Cynthia Gomez

Account Manager
Office Number: 262-293-9144 Ext. 104
Fax: 262-293-9254

Cynthia Gomez has been an Account Manager at Keener Insurance Solutions since July 2020. She is originally from El Salvador and has university studies in Public Affairs and Communications. She has enriched her academic background with courses at Fresno City College, Mohawk College, and most recently, she completed the Pathway Connect Certificate from Brigham Young University. With over 15 years of experience, Cynthia has played pivotal customer service roles in bilingual environments, for renowned companies like Cannon and Nissan North America. Her strengths lie in a detail-oriented approach, adept multi-case handling, and effective task prioritization. Beyond her professional achievements, Cynthia is a spiritual and family-focused individual who finds joy in beach outings and road trips, reflecting her adventurous spirit.  She is always willing to help others and is ready to serve our clients at the highest level possible.

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Keener-Insurance-Solutions-Account-Manager-Cherry

Cherry Cabal

Customer Service Specialist
Office Number: 262-293-9144 Ext. 103
Fax: 262-293-9254

Cherry looks forward to providing the very best customer service to our clients.  She is detail orientated and has a passion and desire to help others.  She has a bachelors degree in nursing and years of experience working for UPS in a call center.  Cherry looks forward to processing any policy changes you may have along with processing claims and answering billing questions.  She will also be on the front lines of personal lines quoting and remarketing accounts for our current clients as it becomes necessary over time.  She is very talented and will be utilized in many different ways.  *Cherry is not a licensed insurance agent so if something comes up that is outside of her authority, you will be live transferred to a licensed agent for more assistance.

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WE'RE CREATIVE

WE'RE PASSIONATE

WE'RE THE SOLUTION